Terms and Conditions for Placement Fees

At Connected Care, our primary goal is to connect families with dedicated and skilled caregivers, ensuring a seamless and harmonious relationship. To achieve this, we offer a transparent and affordable placement fee structure tailored to suit our clients' budgets. This
document outlines the terms and conditions related to placement fees for clients.

 

Placement Fees

 

Placement fees are charged to clients for the successful placement of caregivers into their households. These fees are designed to cover the costs associated with the selection, vetting, and placement process. Our placement fees vary based on the specific needs and
preferences of the client, ensuring flexibility and affordability.

 

Fee Structure

Our fee structure is as follows:
Placement Fee: A one-time fee charged upon the successful placement of a caregiver. This fee varies based on the caregiver's qualifications, experience, and the client's specific needs.

 

Placement of Au Pairs: We charge a one-time fee of 9.5% of the au pair’s annual salary upon the successful placement. This ensures that our clients receive the best possible match for their household needs.

 

Ongoing Support Fee: An optional fee for continued support and mediation services to ensure a harmonious relationship between the caregiver and the family. Additionally, if the relationship between the client and the chosen caregiver does not meet expectations within the first three months of employment, Connected Care offers a replacement service. We will provide a new caregiver for the client at no additional placement fee, ensuring the client's needs are met without extra financial burden.

 

For ongoing support, we charge R289.00 per month. This fee provides access to continued support and mediation services, ensuring a harmonious relationship between the caregiver and the family.

 

Payment Terms/Payment Schedule
Clients are required to make payments according to the following schedule:

 

Placement Fee: Payable upon the signing of the placement agreement and before commencement of duties by the Au pair or Nanny

 

Ongoing Support Fee: Payable monthly or annually, as per the client's preference.

 

Method of Payment:
Clients can make payments via the following method:
Bank Transfer
Account Details:

 

Refund Policy
At Connected Care, we strive to ensure complete satisfaction for our clients. Our refund policy is designed to address any concerns that may arise during the placement process.

 

Refund Eligibility
Clients may be eligible for a refund under the following circumstance:

 

• The caregiver is unable to commence employment due to unforeseen circumstances.

 

Refund Process
To request a refund, clients must follow these steps:
• Submit a written request outlining the reasons for the refund.
• Provide supporting documentation, if applicable.
• Allow up to 14 business days for the processing of the refund request.

 

Confidentiality and Privacy
At Connected Care, we prioritize the confidentiality and privacy of our clients. All information shared during the placement process is handled with the utmost care and discretion.

 

Data Protection
We adhere to strict data protection protocols to ensure the security of our clients' personal and financial information. Our privacy policy outlines the measures we take to safeguard client data.

 

Client Responsibilities

Fair Treatment and Welcome
Clients should treat caregivers with fairness and respect, fostering a welcoming environment. Upon arrival, clients should give caregivers a comprehensive tour of their duties and the household. For families with au pairs, it is important to have an initial meeting with both the children and the au pair to clearly outline duties and establish boundaries, ensuring mutual respect and understanding.

 

For safety purposes, clients are required to provide the agency with certified ID documentation and a police clearance certificate. This ensures that the agency's au pairs are placed in secure and trustworthy environments.

 

Clear Communication of Duties

Clients must clearly outline all required duties for the caregiver to prevent any misunderstandings or assumptions. This ensures that the caregiver is fully aware of their responsibilities and can effectively manage their tasks. Proper communication from the onset helps avoid any potential lapses in fulfilling duties and promotes a harmonious working relationship.

 

Provision of Employment Contracts

Clients are required to provide a contract to their caregivers within the first three days of commencement of duties. This helps caregivers feel a sense of security and clarity regarding their job. The contract should outline all terms and conditions of employment, including duties, working hours, and compensation. If the client is unable to draft a contract, the agency can offer one to ensure compliance.

 

Accurate Information

Clients must provide accurate and complete information regarding their household, preferences, and requirements for the caregiver.

 

Timely Payments

Clients are required to make payments according to the agreed-upon schedule to avoid any delays or disruptions in the placement process.

 

Connected Care Responsibilities

Connected Care is committed to providing exceptional service to our clients.

 

Quality Assurance

We ensure that all caregivers undergo thorough vetting and screening to meet the highest standards of professionalism and competence.

 

Ongoing Support

Our team offers continuous support to address any concerns or issues that may arise during the caregiver's employment.

 

Connected Care reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes and provided with the updated document.

 

Contact Information

For any questions or concerns regarding the placement fees and terms and conditions, clients can contact Connected Care at:
• Email:
• Phone:
• Address:

 

Connected Care is dedicated to providing a transparent and affordable placement service for families seeking skilled and compassionate caregivers. By adhering to these terms and conditions, clients can ensure a smooth and successful placement process, leading to a
harmonious and fulfilling relationship with their chosen caregiver.

 

Signing Section
By signing below, both parties agree to comply with the terms and conditions detailed in this document. This agreement signifies a commitment to ensuring a successful and harmonious caregiver placement.